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What do we mean by "OU Information Technology"?

While many resources are involved in a university-wide endeavor like IT strategy, OU has established an IT Operating Structure that formally defines the OU Information Technology (OU IT) department as well as other operating structures that may be available under specific circumstances. Collectively, these groups represent OU's IT Community and work together to further the University's mission to change lives.


OU Information Technology (OU IT)

OU INFORMATION TECHNOLOGY is a single, systemwide administrative department of the University of Oklahoma with enterprise responsibility for “information & technology” on all OU campuses. As designated by the OU Board of Regents, the IT Senior Associate Vice President and Chief Information Officer (CIO) oversees and is responsible for technology investments, services, programs, policies, projects, and strategies – as well as managing risks for each – for the University of Oklahoma system. The CIO and OU IT are supported by the IT Executive Steering Committee (ITESC), which utilizes a three-tier IT Governance framework to inform & prioritize decision-making.

 

OU Information Technology is tasked with addressing the University’s challenges, changes, risks, and opportunities by investing in key areas that are fundamental to both the University’s administration and its vision for the future. OU IT enables the university to accomplish its strategic and mission goals in ways that are Efficient (overcoming uncontrolled & hyper-individualistic spending and investment), Mission-Aligned (overcoming gaps in key capabilities that support our missions and strategies), and Future-Ready (overcoming barriers that reduce OU’s effectiveness or drive for excellence). OU IT accomplishes this through reduction of technical complexity, elimination of silos, and optimization of staffing for greater effectiveness and efficiency. All our systems & services are system-wide, aimed at streamlining and centralizing, letting us expand capabilities that support the University of Oklahoma to Change Lives. OU Information Technology is accountable to the OU Board of Regents, OU executive leadership, and OU IT Governance.

  • System-wide Responsibility: OU IT has a broader, system-wide administrative role that spans all campuses and departments of the University of Oklahoma.
  • Strategic Oversight: Overseen by the CIO and ITESC, OU IT has a more strategic role in technology investments, services, programs, policies, projects, and overall strategies.
  • Budget Control: Likely has a more significant role in controlling and allocating the overall IT budget for the university.
  • Policy Making: Responsible for setting university-wide IT policies and standards, as well as applying accountability for all university technology use.

OU IT is the primary authority for information and technology management across all campuses of the University of Oklahoma. Operating under the governance of the IT Executive Steering Committee (ITESC) and overseen by the IT Senior Associate Vice President and Chief Information Officer (CIO), the department is responsible for the strategic planning, implementation, and management of enterprise-wide technology solutions. OU IT has the primary authority to:

  • Develop and enforce university-wide IT policies and standards.
  • Make technology investment decisions at the institution level.
  • Allocate and manage the OU IT budget.
  • Implement and manage university-wide IT infrastructure and services.
  • Collaborate with DIT personnel to ensure the effective and efficient deployment and utilization of human and technology resources. Any disputes will be evaluated and addressed through OU IT Governance.

Distributed IT (DIT)

DISTRIBUTED IT organizations within existing OU academic, administrative, or research units are specialized teams or individuals designated by OU Information Technology and approved by IT Governance. These organizations are responsible for addressing the discipline-specific or administrative function information and technology needs of their specific units at the University of Oklahoma.

 

A DIT organization is responsible for implementing and managing technology solutions that are tailored to the department's functions, while also ensuring integration with the university's overarching IT infrastructure and data. DIT organizations are equally subject to OU IT Governance and are responsible to fully comply with university risk, security, and other policy, including the use of available standardized contracts and purchasing processes that ensure transparency of the University’s technology spend. The DIT organization contributes to the elimination of technological silos, streamlines operations, and enhances the department's ability to fulfill its role in the university's mission to Change Lives.

  • Department-Specific Focus: These organizations are tailored to meet unique needs of specific academic or administrative departments or research units. Knowledge particular to the environment and required to provide support may not be transferable to other solutions or circumstances.
  • Localized Decision-Making: While still subject to governance, these organizations may have more flexibility in making decisions that are specific to their department's needs.
  • Specialized Solutions: More likely to implement specialized technology solutions for their department's functions. These solutions may require specialized training, skills, tools, or other capabilities.
  • Local Engagement: More direct engagement with department-specific stakeholders with concentrated needs and requirements.
  • Governance Authorized: Established through criteria defined by governance.
  • Collaboration with OU IT: Coordination of department goals with organizational technology standards

Department IT organizations are specialized teams or individuals designated by the OU IT Department and approved by OU IT Governance. These organizations operate within specific academic or administrative departments or research units and are responsible for:

  • Implementing and managing technology solutions tailored to a department's specialized functions.
  • Ensuring seamless integration with the university's overarching IT infrastructure and data architecture.
  • Operating under the guidelines and policies set forth by the University and OU IT.
  • Engaging with department-specific stakeholders for technology needs assessment and solution implementation.
  • Reporting to departmental leadership and OU IT for governance and oversight

Independent System Administrators (ISAs)

INDEPENDENT SYSTEM ADMINISTRATORS are individuals with information & technology responsibilities that augment their primary role as faculty, researcher, or staff and who operate independently of OU IT and departmental IT organizations within the University of Oklahoma. These roles emerge to fill gaps in technology services or to meet specific, immediate needs that are not addressed by the official IT teams. While they operate outside the formal IT structure, their activities can have a significant impact on the university's technology landscape and risk profile. 

 

While Independent System Admins are primarily accountable to their supervisors and units, they must register with OU IT, comply with all OU policy, complete all required training, and obtain any necessary exceptions to manage and implement technology solutions while collaborating and aligning with OU IT or Departmental IT to keep the University’s computing environment safe & secure.

  • Lack of Formal Oversight: These groups operate without formal IT governance or approval and areless visible to official university structures.
  • Agility: Due to the lack of formal oversight, they can be more agile and quick to implement solutions, but this can also lead to risks.
  • Limited Scalability: Solutions implemented by these groups are often not scalable nor integrated into the broader IT infrastructure.
  • Risk Exposure: The lack of governance and oversight can expose the university to various risks, including security vulnerabilities and compliance issues.
  • Resource Constraints: Typically operate with limited resources and may rely on free or low-cost solutions, which can have varying levels of quality and reliability.
  • Informal Stakeholder Engagement: These groups often emerge from grassroots efforts and may have strong but informal engagement with specific user communities within the university.
  • Knowledge Silos & Opacity: Expertise and knowledge about the technology solutions they manage are often limited to one person or a small group, posing a risk if key personnel leave or are unavailable.
  • Diverse ecosystem. Unique solutions for individual use-cases can generate hundreds of individual technologies or applications in aggregate.
  • Funding sources variety: Solutions that result from fulfilling externally-funded requirements or obligations.

OU IT is the primary authority for information and technology management across all campuses of the University of Oklahoma. Operating under the governance of the IT Executive Steering Committee (ITESC) and overseen by the IT Senior Associate Vice President and Chief Information Officer (CIO), the department is responsible for the strategic planning, implementation, and management of enterprise-wide technology solutions. OU IT has the primary authority to:

  • Develop and enforce university-wide IT policies and standards.
  • Make technology investment decisions at the institution level.
  • Allocate and manage the OU IT budget.
  • Implement and manage university-wide IT infrastructure and services.
  • Collaborate with DIT personnel to ensure the effective and efficient deployment and utilization of human and technology resources. Any disputes will be evaluated and addressed through OU IT Governance.

Roles and Responsibilities

Services provided exclusively by OU IT

 
  • Active Directory & Domain Services 
  • CUI Environments  
  • Data Center Operations
  • DNS
  • Email  
  • Endpoint Management  
  • Firewall  
  • HPC Cluster  
  • Identity & Authentication  
  • Network Operations  
  • Privileged Account Management  
  • Remote Access
  • Risk Assessment
  • Security Incident Response
  • Structured Data Cabling
  • Telephony  
  • Vulnerability Scanning

OU IT authorizes DIT teams and ISAs to perform these functions adhering to defined policies and standards

 
  • Application Account & Group Mngt
  • Application Administration
  • Asset Management
  • Audit & Accountability 
  • Data Backup 
  • Disaster Recovery Planning
  • Local User Support & Training
  • Patch Remediation
  • Server Administration
  • Support Incident Response 
  • Technology Planning and Acquisition
  • Other Exceptions as Approved by IT Governance