Frequently Asked Questions
1. What is the best way to contact Shared Business Services Center (SBSC)?
a. Email us at sbsc@ou.edu! This is our shared email and is monitored by our whole team. Your email gets dispatched to the appropriate specialist to help. We have implemented a ticketing system, Zendesk, so when you receive responses from us the email address will end with Zendesk.com. Please go ahead and reply directly to that email and it will allow us to provide the most effective and efficient communication.
2. How long does it take to get a response from SBSC?
a. Our standard response time is 24 business hours. Even if we can’t solve the problem/complete the task in 24 hours, you should receive a prompt response from us to confirm that we are working on your request.
3. How does this work? Do we have one person designated to help us?
a. Our staff serve in three areas: payroll/HR, financial and travel; so, depending on what you need assistance with a different specialist may assist you. We typically assign tasks by volume, but you may notice that you are in regular contact with one specialist from each team. Visit our website and get to know our team (http://www.ou.edu/sbsc/about-us)!
4. I have an urgent question; can I call someone?
a. Yes, every SBSC specialist has a direct line through Zendesk. Our directory for these numbers is on our website. You may also call:
i.Main Line: (405) 325-2977
ii.Manager on Duty: (405) 325-2208
iii.Director: (405) 325-2406
5. I need help with travel; what do I do?
a. Please start by emailing sbsc@ou.edu and one of our travel specialists will reach out to you with next steps. We encourage you to submit your request for travel and do your booking independently, but we are happy to assist. We provide complete travel expense report assistance, which can be as hands on as you prefer. If in doubt, please shoot us an email or give us a call.
6. I need to place a supply order; how does that work?
a. There are two simple ways to request day-to-day purchases:
i. OU Marketplace: Log in to PeopleSoft’s OU Marketplace as a “Shopper” (see SBSC’s OU Marketplace Shopping Guide) and build your cart with one of OU contracted suppliers. When you are finished shopping, assign the cart to an SBSC specialist to place the order.
ii. Pcard: For non-OU Marketplace suppliers (for example Amazon), simply send a link with the items you’d like purchased as well as the shipping address to sbsc@ou.edu, and we will place the order for you.
NOTE: If you are a Pcard holder, you may continue to make purchases as needed, then you may forward your receipts to sbsc@ou.edu and we will upload and reconcile transactions in PeopleSoft on your behalf!
7. How do I hire a GRA?
a. Email us at SBSC@ou.edu and let us know the rate of pay, funding source, start date, and GRA’s name/contact information. We will work with them to provide instructions on completing new hire paperwork and get them setup.
8. Can you tell me how much money I have left in my account?
a. Yes, email us at sbsc@ou.edu and request an account balance report. These will be on a request basis for now, but we are hopeful that in the coming fiscal year you will be able to access these on a more regular basis.
9. Where are you located?
a. Our staff work a hybrid remote work schedule in which they alternate days on campus and days at home. Our on campus offices are located in Cate 4, first floor, room 101 and we have staff on campus M-F 8-5.
10. Other general questions? Contact Ashley Killgore at akillgore@ou.edu or (405) 325-2406.
