Phone system support resources and self-help articles
OU will be moving to an updated, modern phone platform that supports how people actually work today - on multiple devices, from various locations, and with greater flexibility. With OU's current phone system contract coming to an end, this transition presents both a cost-saving opportunity and a chance to embrace improved functionality to meet University needs.
No required changes to phone numbers or extensions.
Moderate and heavy desk phone users will receive updated phones to support the capabilities of the new system.
Where applicable, lesser used desk phone users will have the option to transition to software-based calling options via computers and mobile devices.
Training opportunities and resources will be provided prior to your transition date.
For questions related to the phone system and the transition, please submit a Webex Calling Services Ticket.
Guides below can be used to learn more about the new desk phones and understanding the Webex calling capabilities
Jan-Jun 2026
Phone system support resources and self-help articles
All Norman, Oklahoma City, and Tulsa OU employees with university-provided desk phones will need to be transitioned to the new system by the end of the timeline.
With OU's current phone system contract coming to an end, this transition presents both a cost-saving opportunity and a chance to embrace flexible communication tools that better support various work environments and University needs.
Moving to a modern phone solution reduces the costs and resources related to hardware, maintenance, setup, and support while providing updated ways for users to manage phone calls.
When enabled, a software app can be installed on your mobile phone, device, or computer. Calls, voicemails, and notifications can be managed using the app.
More information will be provided once functionality has been fully configured and tested, with training opportunities and self-help documentation.
For questions related to the phone system, please submit a Webex Calling Services Ticket. This can be used for any campus location (OKC, Norman, Tulsa, Affiliates, etc).
Webex messaging is available between OU users whose numbers have both been transitioned to the new Webex system. You can send and receive messages through the Webex app on your computer or mobile device. If you're unsure whether the person you're trying to message has transitioned yet, we recommend reaching out by phone or email first.
Please note: this applies only to messaging within the Webex app. Traditional SMS text messaging within the Webex app is not supported.
No, you can use the same audio device across Webex, Zoom, and Teams. However, if a Webex call comes in while you're already on a Zoom or Teams call, you may experience audio conflicts because your headset or speakers may still be routed to the other application. To manage this, adjust your audio input and output settings within the Webex app under Settings > Audio.
