The data gathered from the pilot study showed that information was the
largest motivation for why the internal audience watches the global newscasts
(M = 3.17). The second most significant reason respondents watched
was for moral support (M = 2.87), followed by escape (M = 2.20).
There was a significant difference between goal-driven versus ritualized/habitual
viewing behaviors at the .05 level. Producers can use information
like this to better meet their audiences' needs. It is important
for them to know that the internal audience is generally goal-driven to
watch the global newscasts. The audience is motivated to watch for
moral support, escape, and especially for information. As the primary
purpose of the global newscasts is to inform and entertain the audience,
it appears at first glance that they are successful. However, as
the largest number of the respondents rated the newscasts as only fair
(42.4%), it is obvious that what the producer considers important information
may not completely match the audiences' needs, suggesting improvements
are needed.
Greater differences appear
when comparing overseas audiences to stateside audiences. Overseas
audiences have greater information (M = 3.30) and moral support (M = 2.92)
needs than stateside audiences (M = 3.08 and 2.83 respectively).
Stateside viewers perceive a greater escape need (M = 2.33) than overseas
audiences (M = 2.00) (Table C). Overseas audiences are slightly more
goal-driven (M = 2.82) in their viewing than their stateside counterparts
(M = 2.77). Whereas, stateside audiences are more likely to view
out of ritual/habit (M = 2.92) than overseas audiences (M = 2.32) (Table
D).
These findings support the
authors' beliefs concerning differences in circumstances surrounding the
internal audience in stateside and overseas locations. Overseas audiences
are more isolated and have a greater need for information and moral support
from a military newscast, so they are likely to watch the newscast with
those goals in mind. Stateside audiences, on the other hand, have
a wider variety of media choices and are surrounded by the American culture.
Therefore, they are more likely to watch to escape from outside pressures
or out of a habit that may have developed during an overseas tour.
Producers can use this information to determine if the need exists to create
different newscasts for those stationed overseas than for those stationed
stateside.
A major limitation of this
study is the sample used for the pilot survey. Given the use of the
convenience sample and the small sample size, results may not be generalizable
to the target audience. However, the authors predict that the pilot-test
results intuitively make sense, and that a larger scale should yield similar
results.
A major study should include
a mix of all services, DoD civilian employees, family members, and military
retirees. No foreign national employees at overseas locations or
other external audience members should be considered as this survey is
designed for the internal audience only. Researchers should attempt
to achieve a balance of overseas and stateside respondents, as well as
a balance of males and females. Special efforts should be made to
include respondents from ships at sea.
The authors recommend that
an online survey be designed for the larger study. It is also the
authors' recommendation that all three global service newscasts promote
the survey during a specific month of shows in which viewers are told the
Internet location of the instrument. Viewers should be specifically
told that their opinions are needed. Additionally, future researchers
should send press releases to Public Affairs Offices at installations around
the world for inclusion in the base newspapers during a specific month.
By combining both approaches, future researchers should garner a good mix
of current and past viewers. Responses from external audience members
can easily be deleted by analyzing the demographic information obtained
in each survey returned.
The authors posit
that this research has a great deal of heuristic value. Once a full-scale
test of the survey is conducted and the data analyzed, there are many other
follow-on research projects that would be of great value. Future
researchers could test why members of the internal audience don't watch
global newscasts, or run a separate test to determine viewing motivations
of the external audience or family members. Other possibilities would
be to test individual factors such as gender, military branch, or last-time
viewed to determine if any of them have significance on the uses and gratification
gained from the newscasts.